GDPR Compliance
Your rights under the General Data Protection Regulation
Last updated: December 30, 2024
1. Our Commitment to GDPR
VoiceAnchor is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). This page explains your rights under GDPR and how we help you exercise them.
2. Your GDPR Rights
Right to Access
You have the right to know what personal data we hold about you and receive a copy of it.
Right to Rectification
You can request correction of inaccurate or incomplete personal data.
Right to Erasure
Also known as the "right to be forgotten" - you can request deletion of your personal data.
Right to Portability
You can receive your personal data in a structured, machine-readable format.
3. Additional GDPR Rights
Right to Restrict Processing
You can request that we limit how we use your personal data in certain circumstances:
- When you contest the accuracy of the data
- When processing is unlawful but you don't want it deleted
- When you need the data for legal claims
- When you object to processing and we're verifying legitimate grounds
Right to Object
You can object to processing of your personal data based on legitimate interests, direct marketing, or for scientific/historical research purposes.
Rights Related to Automated Decision Making
You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or significantly affect you.
4. How to Exercise Your Rights
Submit a GDPR Request
To exercise any of your GDPR rights, please contact our Data Protection Officer:
Email: dpo@voiceanchor.com
Subject Line: GDPR Request - [Type of Request]
Response Time: We will respond within 30 days
What to Include in Your Request
- Your full name and email address associated with your account
- Specific right you wish to exercise
- Clear description of your request
- Proof of identity (if required for verification)
- Any specific data or processing activities you're concerned about
5. Legal Basis for Processing
| Data Type | Legal Basis | Purpose |
|---|---|---|
| Account Information | Contract Performance | Provide our text-to-speech services |
| Payment Data | Contract Performance | Process subscription payments |
| Usage Analytics | Legitimate Interest | Improve service quality and performance |
| Marketing Communications | Consent | Send promotional emails and updates |
| Support Requests | Legitimate Interest | Provide customer support |
6. Data Transfers
When we transfer your personal data outside the European Economic Area (EEA), we ensure adequate protection through:
- EU Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules
- Certification schemes and codes of conduct
7. Data Protection Officer
Our Data Protection Officer (DPO) oversees our GDPR compliance efforts:
Email: dpo@voiceanchor.com
8. Supervisory Authority
If you're not satisfied with our response to your GDPR request, you have the right to lodge a complaint with your local supervisory authority:
- For EU residents: Contact your national data protection authority
- For UK residents: Information Commissioner's Office (ICO)
- Find your authority: European Data Protection Board
9. Data Retention
We retain your personal data only as long as necessary:
- Account data: Until account deletion plus 30 days
- Audio files: Until manual deletion or account closure
- Payment records: 7 years for tax and legal compliance
- Support communications: 3 years after resolution
- Marketing data: Until consent withdrawal
10. Contact Us
For any GDPR-related questions or requests:
GDPR Requests: dpo@voiceanchor.com
General Privacy: info@voiceanchor.com
Response Time: We aim to respond to all GDPR requests within 30 days